Customer story
Healthy Fridge: 42% fewer picking errors by requiring it of their fulfilment partner
Fresh meals — client of Freshminds
The challenge
Healthy Fridge delivers fresh meals and outsources order picking to Freshminds. That works — until there are mistakes in the boxes. The customer does not see a fulfilment partner; they see Healthy Fridge.
And there were too many mistakes. Wrong variants, missing lines, meals that did not match what was ordered. Every error cost a redelivery, a credit, or a customer.
The awkward part: because picking happened off site, Healthy Fridge had no view of the floor. Agreements about care cannot be audited. What was needed was verification, not a promise.
The solution
Healthy Fridge made it a requirement as the client: picking happens with barcode verification. Freshminds moved to OrderPiQR in response.
Since then every order line is scanned before it goes in the box. The wrong item is refused at the moment of picking — not discovered afterwards through a complaint. Since February 2026 that covers more than 26,000 picks across more than 550 pick lists.
Because the check lives in the system, quality no longer depends on who happens to be on the floor that day.
The results
42% fewer picking errors
Measured in Healthy Fridge's own order flow, before and after the switch to scanning.
26,000+ picks verified
Every order line scanned since February 2026, across more than 550 pick lists.
Control without owning a warehouse
The verification sits inside the fulfilment partner's process, so Healthy Fridge does not have to rely on assurances.
Rotating staff no longer a risk
Whether a permanent or a seasonal picker does the work, the scan is the same.
"We were seeing too many picking errors in our orders. Since every line is scanned with OrderPiQR they are down 42% — and we no longer have to check after the fact what went out the door."
Healthy Fridge — fresh meals